Refund & Return

The refund policy is for customers who have problems with the order, products and package. DOMINANTA will process the refund in 48-72 hours. 

Customer satisfaction is our utmost concern. We make an effort to provide the best service for our customers.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To start a return you can contact us at dominanta.shop@yahoo.com 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at dominanta.shop@yahoo.com

To better solve the return and refund issue, please view the following content.

 

Cases that DOMINANTA makes refunds:

1. Damaged Products

If the arrived product is damaged, DOMINANTA offers a full refund or replacement. You need to provide photo/videos of the damaged item. Please send us the materials to prove the damage. The money will be refunded to the original payment method. 

2. Incorrect or Missing Products

We have a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product.
  • Product with the wrong color, size, etc.
  • Product with a missing component.

Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you. 

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it ASAP.

3. Products Out of Stock

We offer a full refund if the product is out of stock. We will notify you and make the refund or replacement.

4. Product Unable to Ship

We offer a full refund if the product cannot be shipped. Due to the limited transportation, some products do not have proper shipping options. We will notify you in time and make the refund. 

5. Delayed Orders

We offer a full refund if the order delays. It will be counted from the date that the package leaves our warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc. the date will be different. Please pay attention to our notification email and message.

Please not that order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc., DOMINANTA will not refund you.

6. Cancel Orders

We offer a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:

  • POD orders: We will not refund you for the product is customized.
  • Orders with Branding Project: Orders with Branding Project cannot be canceled after 48 hours of payment.

7. Missing Packages 

We offer a full refund if the package is missing during the delivery.

8. Other Conditions

We offer a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.

 

Cases that DOMINANTA does not make refunds:

1. Order Delivered

We will not offer a refund or resend if the tracking info shows ‘order delivered’

2. Package Unclaimed

If the package is unclaimed, it will be be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert

We will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address 
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

 

Explanation

1. Expiration Date of Raising Dispute

You can raise a dispute within 30 days from the date you receive the product.

2. Dispute Denied 

The following disputes will be denied.

  • No Tracking info 

We will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.

  • Force Majeure

We will deny the dispute of any product damaged or shipping delay caused by the epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

  • Others

We will deny the disputes caused by the following reasons:

a. Customer does not like the product

b. Item doesn’t match the listing description, such as inaccurate measurement

c. Product smells unusual

3. Return 

DOMINANTA does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it may take months to deliver the package, which will affect the processing time.

a. Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

b. We cannot accept returns on sale items or gift cards.

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You need to pay the shipping cost.
  • You can only return the product to our warehouse.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.